Cancellation & No-Show Policy

CANCELLATION & NO SHOW POLICY

We understand that plans can change and things come up.

If you need to cancel your appointment at least the day before, you may do so through the link in your confirmation email or text or by contacting us directly via phone or text.

We greatly appreciate an advance notice, as it allows us to accommodate other guests.

Cancellations made at least one day prior to the appointment will not incur a fee.

Here at the Sole Sanctuary, we hold the reservation for you and as we get closer to the appointment time, we often turn away walk-ins or other potential guests when it appears we do not have an opening.

Same-day cancellations that are not filled will be subject to a 50% service fee. Even with a few hours notice, we can sometimes fill the vacancy. If we can fill it, you will not be charged.
A Late-Cancellation or No-Show will be charged 100% of the service cost plus 18% gratuity, no exceptions. It is considered a Late-Cancellation when an appointment is cancelled within one hour of the scheduled time, as this prevents us from filling the availability efficiently.

Our Cancellation Fees ensure our technicians are compensated fairly for their time.

Please feel free to reach out if you have any questions—we’re happy to help.

LATE ARRIVALS & TARDINESS POLICY

We are committed to serving you within 15 minutes of your scheduled appointment time in order to keep you from waiting for extended periods of time. As a result, If you are more than 15 minutes late, we may have to reschedule your appointment for another time.

If you are running late, please let us know as soon as possible so we can do our best to accommodate you, while also minimizing disruption to our staff and other customers.

CLIENT INFORMATION & PRIVACY POLICY
UPDATED JUNE 2025

At The Sole Sanctuary, your privacy is important to us. We are committed to protecting your personal information and maintaining your trust.

INFORMATION WE COLLECT:

We collect personal details you provide, including your name, email address, phone number, and payment information when you book appointments, make purchases, or opt in to communications.

HOW WE USE YOUR INFORMATION:

Your information is used to manage appointments, process secure payments, send confirmations or reminders, share updates or promotions (with your consent), and enhance your overall experience.

HOW WE PROTECT YOUR INFORMATION:

All personal data is stored on secure, password-protected systems and accessed only by authorized staff. Payments are processed through secure, PCI-compliant platforms.

INFORMATION SHARING:

We do not sell or rent your personal information. Limited data may be shared with trusted service providers solely to support booking, payment, or communication services.

YOUR RIGHTS:

You may request access to, updates to, or deletion of your personal information at any time by contacting us at solesanctuary.stg@gmail.com

POLICY CHANGES:

This Privacy Policy may be updated periodically. Any changes will be reflected on this page with a revised date.

If you have questions regarding this policy, please contact us directly.